Terms and Conditions

Consent to Treatment

By attending your appointment at Function Matters Physio you acknowledge that you willingly give consent to our physiotherapists to perform any and all necessary examinations and treatment procedures in accordance with their professional training, qualifications and understanding of your injury. You understand that you have the opportunity to discuss the nature and purpose of your physiotherapy care with your physiotherapist before any treatment is performed, and that you may opt out of treatment at any time. 

You will be asked for your consent prior to treatments that include spinal manipulation or dry needling. You will be required to opt in for these techniques to be performed at the recommendation of your physiotherapist.

You acknowledge and accept the following:

1. Treatment

1.1 Physiotherapy involves physical treatment, which may include “hands on” treatment, among other treatment options.
1.2 You have the right to choose the physiotherapist that you wish to see, refuse treatment, or seek a second opinion at any time.
1.3 There are risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.
1.4 The chance of risk is lowered by a thorough assessment of your condition, and we take every precaution to minimise risk.
1.5 In many cases, other treatment options exist. If your condition is not musculoskeletal in nature, or the risk of physiotherapy is considered to be too high, your physiotherapist may refer you on to other forms of care if they believe your condition is outside of their scope of practice.
1.6 There may be risk of remaining untreated. Remaining untreated can result in formation of adhesions, scar tissue and other degenerative changes. These changes can increase pain, which can result in chronic pain cycles, and can result in losses in range of motion and function. Delay in treatment can lead to further complications.

2. Consent to Obtain and Release Information

2.1 You accept that it may be necessary to communicate

the details of your medical condition with treating practitioners, rehabilitation consultants, case managers, and solicitors that are involved in your case.
2.2 By signing these Terms and Conditions you give permission to Function Matters Physio to exchange such information about your injury, condition or claim, as well as significant past medical history, with people deemed necessary by Function Matters Physio.
Your privacy is critical to us. Likewise, we have a comprehensive Privacy Policy, which includes details of how we gather, utilise, impart and reveal individual data. If you wish to view the full policy please email admin@functionmattersphysio.com.au and title the email "Privacy Policy".

3. Payments and Billings

3.1 You are required to pay for the services provided, and any items provided, on the day of your consultation.

4. Late Arrivals and Missed Sessions

4.1 If you arrive late to your session, but within your appointment time frame, you may still receive treatment for a reduced time.

4.2 If your therapist is late, you will receive a full consultation.

4.3 You may cancel or reschedule an appointment so long as you provide us with a minimum of 24 hours notice prior to your appointment.
4.4 If you miss your appointment or fail to provide 24 hours notice for cancellation or rescheduling, you will be required to make full payment for the booked service (Private Health Insurance will not cover any portion of this cost)